A Nasty Experience With GM Alan Thomas of Evason, Six Senses Hua Hin
I just heard quite a story from my very good friend and business traveller. He made a reservation at the Evason Hideaway Resort in Hua Hin (Operated by Six Senses). Him and his wife were in a car accident en route to the resort and she as hospitalized with a broken femur. Yes, that’s a shocking and bitter end to their holiday in Thailand, but it gets more interesting.
My buddy then called Evason Hideaways Six Senses reservation center and told them what had happened and that they’d need to cancel their reservation.
They refused saying it was a full-prepayment reservation and that they wouldn’t refund his money. So he’s in the hospital dealing with this, now livid that he has to pay for a very expensive vacation that he cannot attend due to a car accident. When he asks to speak to the GM, Alan Thomas he doesn’t even get condolences about his wife in the hospital or their ordeal as a whole. Not only does he parrot that they will not get a refund, he started quoting Shakespeare! I asked my friend what would cause a General Manager of a supposed top flite resort like Evason Hideaway to start quoting Shakespeare on the phone to a distraught long time hotel guest when he’s trying to rid himself of any further grief, he had no idea.
I find it quite shocking that the GM of Evason Hideaway in Hua Hin not only didn’t offer any type of sympathy for their situation but he stood by his ‘we cannot cancel this reservation’ stance. I’d expect a truly nice resort to have some humanity and understanding about the situation. They were on the way to their resort when the accident occured! Had they been going to a real resort that had real management in another city, perhaps it would never have happened.
Either way I find Mr Alan Thomas’s actions not only grossly inhumane but absolutely not even within the realm of how an executive in the hospitality should treat someone, anyone. Let’s not even get into the fact that this guy, my friend, has been going to Evason for over 7 years, multiple times a year!
I was at Evason Hideaway a few months ago and ran into enough problems that I should have warned Dr. Friend not to go back there. There was hair in my food, 2 times. I figured it was mine at first then realized it was long, woman hair and my wife had been nowhere around the food. Oddly, it was in my salad both times.
Also, I found the edges of the pools rotting, some tiles missing giving a tattered look while swimming. All of the wood on the outside of the pool villa suites were rotting and needed treatment or replacing sorely. The golf cart to pick us up would sometimes take over an hour to arrive if it ever came at all. And we’re not saying in some $100/night room, this is a pool villa suite! I can’t even imagine the awful things that happen to their standard guests staying in the hotel-building!
I’ll never go back to Evason again. Not only from the experience I had last time, but also due to the treatement by Alan Thomas and their management as a whole. That’s just not hospitable and when I’m on vacation, I want someone to treat me and my family well. That’s all.
Nonetheless, here’s where to book and read more reviews of my formerly favorite Thailand resort and hotel villas; here.
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I’d also like to add that they charged an old credit card of my friend’s that his wife was no longer authorized to even use and it ended up as a chargeback which is the commercial equivalent of a bounced check and black mark on your banking record.
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